Emeccsys Legal Centre

Simple policies for clear, responsible service.

Our Terms of Service, Privacy Policy and Refund Policy apply across Emeccsys Build software and digital services, with additional product-specific notices where a feature requires them.

Last updated: 30 September 2026

Terms of Service

These Terms govern access to and use of software, mobile applications, web applications, websites and related digital services provided or licensed by Emeccsys Build (“Emeccsys”, “we”, “us” or “our”).

1. Acceptance of these Terms

By creating an account, purchasing a subscription, accessing or using an Emeccsys product or service, you agree to these Terms and to any product-specific terms presented to you. If you use a service on behalf of an organisation, you confirm that you have authority to act for that organisation in relation to the service.

If you do not agree to these Terms, you should not access or use the relevant service. Mandatory rights granted by applicable law are not excluded by these Terms.

2. Services covered

These Terms are intended to apply across Emeccsys software and digital services unless a particular product displays separate or additional terms. Certain products may have specialised features, data practices, licences, support commitments or usage requirements. Where product-specific terms conflict with these general Terms, the product-specific terms apply to that product to the extent of the conflict.

3. Accounts and authorised users

  • You must provide accurate account and subscription information.
  • You are responsible for keeping account credentials secure and for activity carried out through your account.
  • Business customers are responsible for managing their authorised users, roles and permissions.
  • You should promptly notify us if you suspect unauthorised access or misuse.
  • Access may be restricted where reasonably necessary to protect users, systems, data or the integrity of a service.

4. Subscriptions, fees and billing

Some Emeccsys services are free, freemium, subscription-based, usage-based, or sold under a separate commercial agreement. Prices, billing cycles, capacity limits, taxes and included features are shown before purchase or stated in the applicable quotation or agreement.

Unless otherwise stated, a paid subscription begins when payment is successfully completed and continues for the selected billing period. Where automatic renewal is offered and selected, the subscription may renew for additional periods until cancelled in accordance with the checkout terms, applicable product settings and mandatory law.

Paddle-processed orders. Where checkout is provided through Paddle, Paddle acts as the authorised reseller and Merchant of Record for the transaction. Paddle processes the payment and related transaction matters, while Emeccsys remains responsible for providing, licensing and supporting the software itself.

5. Acceptable use

You may not use an Emeccsys service to:

  • break applicable law or infringe another person’s rights;
  • attempt unauthorised access to accounts, systems, networks or data;
  • introduce malware, harmful code, abusive traffic or deliberate service disruption;
  • circumvent licensing, subscription, security, capacity or access controls;
  • reverse engineer or decompile software except where applicable law expressly permits it;
  • facilitate fraud, impersonation or deceptive activity; or
  • resell, sublicense or commercially exploit a service unless Emeccsys has authorised it in writing.

6. Customer data and lawful use

Where an organisation uses an Emeccsys product to collect or manage information about its staff, customers or other individuals, that organisation is responsible for having the authority and lawful basis required to provide or process that information through the service. Emeccsys processes personal information as described in our Privacy Policy and any applicable customer agreement.

7. Intellectual property

Emeccsys and its licensors retain all rights in the software, source code, designs, trademarks, documentation, interfaces and other materials provided as part of the services, except for customer-owned data and materials. A subscription or purchase grants only the rights of use expressly associated with the relevant product or licence.

8. Updates and changes

We may update products to improve security, reliability, compatibility or functionality. We may also modify or discontinue features where reasonably necessary. For material changes that significantly affect paid use, we will provide notice where required by law or contract.

9. Third-party services

Products may integrate with third-party services, platforms, devices, app stores, maps, payment providers or APIs. Those third parties may apply their own terms and privacy policies. Emeccsys is not responsible for third-party services outside our control, but this does not limit any responsibility that cannot lawfully be excluded.

10. Suspension and termination

You may stop using a service at any time, subject to subscription and refund rules. We may suspend or terminate access for material breach, non-payment, fraud, unlawful use, serious security risk, or where required by law. Where reasonably practicable, we will provide notice and an opportunity to remedy the issue.

11. Service availability, warranties and liability

We aim to provide reliable services but do not promise that every service will be uninterrupted, error-free or compatible with every device, operating system or third-party service. To the extent permitted by law, services are provided on an “as available” basis.

Nothing in these Terms excludes or limits liability or consumer rights where doing so would be unlawful. Subject to that limitation and any separate written agreement, Emeccsys will not be liable for indirect, incidental or consequential losses arising solely from use of a service where such exclusion is permitted by applicable law.

12. Governing law and disputes

These Terms are governed by the laws of the Republic of Ghana, except where mandatory consumer law in another applicable jurisdiction gives you rights that cannot be displaced by this choice of law. We encourage customers to contact us first so complaints can be investigated and resolved promptly.

13. Changes to these Terms

We may update these Terms when our services, business practices or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Where required, we will give additional notice of material changes.

14. Contact and business identification

Registered business nameEmeccsys Build
Registration numberBN001742018
Tax Identification Number (TIN)P0003129527
LocationAccra, Ghana
Emailinfo@emeccsys.com
Websiteemeccsys.com
Telephone+233 500 450 370
Telephone+233 570 607 878

Ghana business registration

Emeccsys Build is registered in Ghana as a business name under the Registration of Business Names Act, 1962 (Act 151).

Registration No. BN001742018 · TIN P0003129527

Privacy Policy

This Privacy Policy explains how Emeccsys Build collects, uses, stores and shares personal information when you use our websites, applications, software and related services.

1. Scope

This policy applies to Emeccsys services generally. A product may include an additional privacy notice where its functionality involves specialised categories of information or distinct processing practices. The Chronolog-specific biometric notice below is one such supplement.

2. Information we may collect

Depending on the product and how you use it, we may collect:

  • account and contact information such as name, email address and telephone number;
  • organisation, branch, role, staff or account-administration information;
  • subscription, entitlement, transaction reference and billing-related information;
  • device, operating system, app version, IP address, browser and diagnostic information;
  • usage, audit, security and technical event information;
  • location information where a feature specifically requires location and the necessary permission is granted;
  • content or records that you or your organisation submit to a service; and
  • support communications and information you provide when contacting us.

We seek to collect only information reasonably required for the relevant service, security, support, legal obligation or customer relationship.

3. How we use personal information

  • to provide, activate, authenticate and administer services;
  • to operate product features requested by users or customer organisations;
  • to maintain security, prevent fraud and investigate abuse;
  • to diagnose faults, improve reliability and understand service performance;
  • to provide customer support and communicate important service information;
  • to manage subscriptions, entitlements and commercial relationships;
  • to comply with applicable law, lawful requests and record-keeping obligations; and
  • for other purposes disclosed at the time information is collected, where required.

4. Legal bases and customer-controlled processing

Depending on the jurisdiction and context, personal information may be processed to perform a contract, comply with law, pursue legitimate business and security interests, or on the basis of consent where consent is required.

For business software, an employer or other customer organisation may determine why and how certain staff or end-user information is used. In those cases, users may also need to direct certain privacy requests to that organisation.

5. Sharing and service providers

We do not sell personal information. We may share information with service providers only as reasonably necessary to operate our services, including hosting, infrastructure, email, analytics, app-platform and payment providers. We may also disclose information where required by law, to protect rights or security, in connection with a business reorganisation, or where you or the responsible customer organisation directs or authorises the disclosure.

Payments through Paddle

For purchases processed by Paddle, Paddle collects and processes buyer and payment information as Merchant of Record. Paddle may provide Emeccsys with information needed for order fulfilment, subscription administration, fraud prevention and product support. Emeccsys does not need to receive your full payment-card details in order to provide the software.

6. Cookies and similar technologies

Our websites or third-party components may use cookies or similar technologies for essential functions, security, preferences, measurement or service improvement. Where required by law, non-essential cookies will be used subject to the appropriate notice or choice mechanism.

7. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, to provide the service, maintain security and audit records, resolve disputes, meet contractual commitments, or comply with legal and regulatory obligations. Different categories of information may have different retention periods.

8. Security

We use reasonable administrative, technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No electronic transmission or storage method can be guaranteed to be completely secure.

9. Your privacy rights

Subject to applicable law and the role Emeccsys plays in the relevant processing, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction or objection to certain processing, withdrawal of consent where processing is based on consent, and other rights provided by law.

To make a privacy request, email info@emeccsys.com. We may need to verify your identity or refer you to the customer organisation responsible for the relevant data.

10. International services

Emeccsys products may be used in multiple countries. Where personal information is processed across borders, we take steps appropriate to the circumstances and applicable law to protect it.

11. Children

Emeccsys services are generally designed for organisations and adult users and are not directed to children as consumer services. Where a product is lawfully deployed by an organisation in a context involving minors, that organisation is responsible for obtaining any permissions and providing any notices required by applicable law.

PRODUCT-SPECIFIC NOTICE

Chronolog — facial recognition and biometric information

Chronolog may use facial recognition for identity verification during time clocking. Facial data captured at the moment of a face-clocking event is used to verify that the authorised user is clocking in or out and to help prevent fraudulent clock-ins.

  • Face-clocking capture: the camera image or facial biometric data used for the verification event is processed for identity verification and is not retained after the verification process is completed.
  • Registration image: the image enrolled during user registration may be retained securely for ongoing facial-recognition functionality.
  • Sharing: biometric information is not sold and is not shared for unrelated advertising or marketing purposes.
  • Deletion: a user may request deletion of the retained registration image, subject to legitimate customer-organisation requirements and applicable law.
  • Feature purpose: where facial recognition is enabled by the subscribing organisation, its use is limited to the identity-verification purpose described for the feature.

12. Product location and attendance information

Where a product such as Chronolog uses location-based attendance controls, location information may be processed to determine whether a clocking action occurs within an authorised location or radius. The precise information processed and retained depends on the product configuration, customer settings and feature design.

13. Changes to this Privacy Policy

We may update this policy to reflect changes in our services, technology or legal obligations. The latest version will be posted here with the date of the most recent update.

14. Contact us

Privacy contactinfo@emeccsys.com
Registered businessEmeccsys Build
Registration No.BN001742018
TINP0003129527
LocationAccra, Ghana
Websiteemeccsys.com

Refund Policy

This policy explains cancellations and refund handling for Emeccsys software and digital-service purchases. It does not reduce any consumer right that applicable law makes mandatory.

1. Scope

This policy applies to paid Emeccsys software licences, subscriptions and digital services unless a product-specific offer, enterprise agreement, app store, reseller or Merchant of Record applies different terms. Where mandatory law or the applicable reseller gives you greater rights, those rights take precedence.

2. Subscription cancellation

Cancelling a subscription stops future renewal where the cancellation is completed before the next renewal is processed. Unless a refund right applies, cancellation does not automatically refund charges already incurred, and access may continue until the end of the paid period.

3. When a refund may be available

A full or partial refund may be considered or required where, for example:

  • applicable consumer law grants a cancellation, withdrawal or refund right;
  • a duplicate or clearly erroneous charge has occurred;
  • a paid service cannot be supplied or activated as agreed;
  • the purchased service is materially different from the description presented at purchase and the issue cannot reasonably be corrected;
  • a refund is otherwise approved under the rules of the payment provider, reseller or Merchant of Record; or
  • Emeccsys expressly offers a product-specific money-back guarantee.

Refunds are generally not provided merely because a customer no longer needs a service, forgot to use a subscription, failed to cancel before renewal, or cannot use a feature because of an unsupported device, environment or third-party restriction that was clearly disclosed before purchase, except where applicable law or the applicable seller requires otherwise.

4. Services already started

Digital services can sometimes begin immediately after purchase. Any statutory cooling-off or withdrawal right may be affected where the customer expressly requests or consents to immediate performance, depending on the law that applies. Nothing in this policy removes a non-waivable statutory right.

PADDLE-PROCESSED PURCHASES

5. Purchases made through Paddle

Where a purchase is completed through Paddle, Paddle is the authorised reseller and Merchant of Record for the transaction. Refund requests for those purchases are processed through Paddle and are subject to Paddle’s Buyer Terms, refund arrangements and applicable consumer law.

Customers can use Paddle’s buyer support service at paddle.net. Emeccsys may also assist with product-related information needed to resolve a refund request.

6. App-store and other reseller purchases

Purchases made through Apple, Google or another reseller may be subject to that platform’s billing, cancellation and refund procedures. Where the reseller controls the transaction, refund requests may need to be submitted directly to that reseller.

7. How to request help

For product-related questions, contact Emeccsys and include the product name, account or branch identifier where relevant, transaction reference, purchase date and a short explanation of the issue. Do not send full card numbers or other unnecessary financial credentials.

Emeccsys supportinfo@emeccsys.com
Telephone+233 500 450 370
Paddle order supportpaddle.net
Registered businessEmeccsys Build

8. Refund method and access

Approved refunds are normally returned through the original payment channel where possible. Processing time can vary by payment method and financial institution. Access associated with a fully refunded purchase may be withdrawn or terminated.

9. Abuse and chargebacks

Refund or cancellation rights must not be used fraudulently. We or the applicable seller may investigate suspected abuse, duplicate claims, fraud or chargeback activity and may restrict access where permitted by law and the applicable transaction terms.

10. Changes to this Refund Policy

We may update this policy as our products, payment arrangements or legal obligations change. Changes will be posted here with an updated date and will not override rights that had already become mandatory under applicable law.